Business-to-Agent

Business-to-Agent

The agent-facing customer journey.

Definitions and guides for the agent-facing customer journey.

Start with the category

Customer journey

Commercial responsibility does not begin at checkout or end at first use.

  1. 01Discovery
  2. 02Appraisal
  3. 03Procurement
  4. 04Onboarding
  5. 05Use
  6. 06Support
  7. 07Renewal
  8. 08Expansion

Maintained knowledge

Definitions establish the boundary. Guides carry a decision forward.

DefinitionsTerms, boundaries, and commercial consequences.GuidesResponsibilities, options, and handoffs across the journey.